REALCARE
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Get in touch
SEND US FEEDBACK
Please use this form to tell us:
- In case things change for you
- How we are doing
- Your needs
You can also contact us:
Monday to Friday, 8am to 5pm and Saturdays, 8am to 1pm
P.O. Box: 27153-00100 Nairobi
info[at]realpeople.co.ke
OUR COMMITMENT TO YOU
Quality Responsive Services:
We will attend to you, as quickly as we are able to.
This means that:
- We will answer your telephone calls promptly.
- We will respond to all your letters and emails.
- A complaints team will handle your complaints and work with you to understand and address your concerns.
Courtesy and Respect:
We will treat you with courtesy and respect.
Fair and equal services:
Our staff are aware of the cultural diversities in our communities, we will therefore provide services in a fair and equitable way.
Accountability:
You will receive up-to-date and accurate information. Whenever possible, our staff will explain the decision making processes that have an impact on you.
Confidentiality:
We will treat all your information with sensitivity. Please note that in some circumstances we may be required to release your information without your consent (if required by the law).