Exciting Vacancy to be filled:
CALL CENTER AGENT
- Real People Kenya Limited is looking to fill vacancies for a call center agent, who will be tasked with Initiating outbound telephonic communication with client base in the loan recovery process.
Role Responsibilities:
- Collections
- Initiating calls to customers to arrange regular payments and payment mechanisms with the customer by Engaging in “Promise to Pay” arrangements with clients in arrears.
- Ensuring excellent quality of service to customer
- Update the master sheet accurately and effectively with customer information and call outcome by and when requested by Senior Management.
- Liaise with the Finance department to confirm payments from clients against the bank or MPESA statement, where the client entered into a P2P with the Call Centre.
- Helps in arranging for meetings with the operation managers so as to be able to have them clear their arrears.
- To perform any other functions over and above the ones listed as requested by Senior Management.
- Customer Service
- Responsible for conducting Feedback calls.
- Receives all the product related queries that come through to the Call Centre and channels them to the appropriate persons to assist in addressing the query.
- Receives complaints from clients and is responsible to channeling them to the call centre manager.
- To perform any other functions over and above the ones listed as requested by Senior Management.
Minimum Requirements
- 2 years’ previous experience in a Call Center /Collections.
- A minimum of a Diploma in Business Management or any other related field.
- Computer Literacy more so in MS Excel.
- Prior experience in using a Dialer System preferred.
Required Behavioral Competencies:
- Integrity
- Ability to work under pressure and meet deadlines
- Results driven and goal focused/Self Motivated
- Excellent communication and interpersonal skills
- Communication finesse
- Fluent in oral and written English & Kiswahili
Application Criteria
We welcome applications from those who combine passion for Real People, SME Financing and deep commitment and proven expertise to help make such a wonderful brand even more compelling for all its stakeholders. Interested candidates should email their CVs and Cover Letters quoting “Ref 12-18 / Call center Agent” on the Subject line to recruitment@realpeople.co.ke
Note: consideration will start immediately we receive applications
Download the job description here: