Prevention | Symptoms


To prevent infection and to slow transmission of COVID-19, do the following:

  • Wash your hands regularly with soap and water or clean them with alcohol-based hand rub.
  • Maintain at least 1 metre distance between you and people coughing or sneezing.
  • Avoid touching your face.
  • Cover your mouth and nose when coughing or sneezing.
  • Stay home if you feel unwell.
  • Refrain from smoking and other activities that weaken the lungs.
  • Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people.


The COVID-19 virus affects different people in different ways.  COVID-19 is a respiratory disease and most infected people will develop mild to moderate symptoms and recover without requiring special treatment.  People who have underlying medical conditions and those over 60 years old have a higher risk of developing severe disease and death.

Common symptoms include:

  • fever
  • tiredness
  • dry cough.

Other symptoms include:

  • shortness of breath
  • aches and pains
  • sore throat
  • and very few people will report diarrhea, nausea or a runny nose.

People with mild symptoms who are otherwise healthy should self-isolate and contact their medical provider or a COVID-19 information line for advice on testing and referral.

People with fever, cough or difficulty breathing should call their doctor and seek medical attention.

Our Commitment to You

Quality Responsive Services:

We will attend to you, as quickly as we are able to.

This means that:

  • We will answer your telephone calls promptly.
  • We will respond to all your letters and emails.
  • A complaints team will handle your complaints and work with you to understand and address your concerns.

Courtesy and Respect:

We will treat you with courtesy and respect.

Fair and equal services:

Our staff are aware of the cultural diversities in our communities, we will therefore provide services in a fair and equitable way.


You will receive up-to-date and accurate information. Whenever possible, our staff will explain the decision making processes that have an impact on you.


We will treat all your information with sensitivity. Please note that in some circumstances we may be required to release your information without your consent (if required by the law).

Get in touch:

Send us feedback

Please use this form to tell us:

  • In case things change for you
  • How we are doing
  • Your needs

You can also contact us:

Monday to Friday, 8am to 5pm and Saturdays, 8am to 1pm

Branch Locator

P.O. Box: 27153-00100 Nairobi

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