Vacancy: CALL CENTER AGENT

Exciting Vacancy to be filled:

CALL CENTER AGENT

  • Real People Kenya Limited is looking to fill vacancies for a call center agent, who will be tasked with Initiating outbound telephonic communication with client base in the loan recovery process.

Role Responsibilities:

  1. Collections
  1. Initiating calls to customers to arrange regular payments and payment mechanisms with the customer by Engaging in “Promise to Pay” arrangements with clients in arrears.
  2. Ensuring excellent quality of service to customer
  3. Update the master sheet accurately and effectively with customer information and call outcome by and when requested by Senior Management.
  4. Liaise with the Finance department to confirm payments from clients against the bank or MPESA statement, where the client entered into a P2P with the Call Centre.
  5. Helps in arranging for meetings with the operation managers so as to be able to have them clear their arrears.
  6. To perform any other functions over and above the ones listed as requested by Senior Management.
  1. Customer Service
  2. Responsible for conducting Feedback calls.
  3. Receives all the product related queries that come through to the Call Centre and channels them to the appropriate persons to assist in addressing the query.
  4. Receives complaints from clients and is responsible to channeling them to the call centre manager.
  5. To perform any other functions over and above the ones listed as requested by Senior Management.

Minimum Requirements

  1. 2 years’ previous experience in a Call Center /Collections.
  2. A minimum of a Diploma in Business Management or any other related field.
  3. Computer Literacy more so in MS Excel.
  4. Prior experience in using a Dialer System preferred.

Required Behavioral Competencies:

  1. Integrity
  2. Ability to work under pressure and meet deadlines
  3. Results driven and goal focused/Self Motivated
  4. Excellent communication and interpersonal skills
  5. Communication finesse
  6. Fluent in oral and written English & Kiswahili

Application Criteria

We welcome applications from those who combine passion for Real People, SME Financing and deep commitment and proven expertise to help make such a wonderful brand even more compelling for all its stakeholders. Interested candidates should email their CVs and Cover Letters quoting “Ref 12-18 / Call center Agent” on the Subject line to recruitment@realpeople.co.ke

Note: consideration will start immediately we receive applications

Download the job description here:

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