Our Commitment to You

Quality Responsive Services:

We will attend to you, as quickly as we are able to.

This means that:

  • We will answer your telephone calls promptly.
  • We will respond to all your letters and emails.
  • A complaints team will handle your complaints and work with you to understand and address your concerns.

Courtesy and Respect:

We will treat you with courtesy and respect.

Fair and equal services:

Our staff are aware of the cultural diversities in our communities, we will therefore provide services in a fair and equitable way.

Accountability:

You will receive up-to-date and accurate information. Whenever possible, our staff will explain the decision making processes that have an impact on you.

Confidentiality:

We will treat all your information with sensitivity. Please note that in some circumstances we may be required to release your information without your consent (if required by the law).

Read these first:

Frequently Asked Questions

Who is Real People?

Real People is a credit only microfinance operating in Kenya, Uganda and Tanzania.

Do I need to open an account to access a loan from Real People?

No, Real People is a non-deposit taking lender and does not require an applicant to hold a banking account with us.

How can I pay my loan?

You can pay your loan using any of the below methods of payment

Method 1: Direct Debit

Direct debits are convenient as you do not have to visit our branches to make a payment every month.

  • You will be provided with the direct debit order forms at any of our branches.
  • With the help of our customer service officers, fill in the form and append your signature when done.
  • Direct debits enable us to deduct agreed installment amounts from your bank account on the agreed pay dates.
  • Ensure that the agreed installment amount is available in your bank account on the agreed pay date.

Method 2: Paying Via Bank Deposit

To pay your loan via bank:

  1. Deposit the money to any of the following banks:
BANK ACC. NO BRANCH NAME ACCOUNT NAME
KENYA COMMERCIAL BANK (KCB) – KES 1107083826 MOI AVENUE NAIROBI REAL PEOPLE KENYA LTD
STANDARD CHARTERED BANK (SCB) – KES 0102006022000 MOI AVENUE NAIROBI REAL PEOPLE KENYA LTD
CFC STANBIC BANK 0100000142338 INTERNATIONAL LIFE HOUSE REAL PEOPLE KENYA LTD
CO-OPERATIVE BANK 01136395029100 TOM MBOYA REAL PEOPLE KENYA LTD
EQUITY BANK 0810299578702 EQUITY CENTRE REAL PEOPLE KENYA LTD

Indicate your name and contract number on the deposit slip and present the slip to any of our branch.

You will be issued with a Real People receipt thereafter.

Method 3: Paying Via M-Pesa

To pay your loan via M-PESA:

  1. Go to Safaricom M-PESA menu on your phone.
  2. Select Paybill and click OK
  3. Input 506200 as the Paybill number and click OK
  4. Input your contract number as the account name and click OK
  5. Input amount and click OK.
  6. Input your M-Pesa pin number and click OK
Safaricom Charges
Minimum Amount (KSHS) Maximum amount (KSHS) Charges (KSHS)
100 19,999 20
20,000 35,000 30
*Kindly note that the above charges are subject to change

 

What is a USSD Code?

  1. This is a short code service through which our clients can access our services by dialing *471# on their mobile phones.

What is a top up?

A top up is additional funding to a running loan, accessible at half the loan term.

How can I check my loan balance?

You can either visit your nearest Real People branch, send us a query through our inquiry form on our website and we will send you your loan balance.

After how long does one qualify for a top up?

At half a loan term.

What is RealGhala?

RealGhala is an online platform through which all our loan facilities are captured, processed and approved.

At Real People, we believe that technology will enable us to provide our customer with an enriching customer experience with our customers in your journey with us. We have the capacity to visit our customers in their business locations and begin the loan facility application process.

As a loan facility applicant, RealGhala will enable you to experience:

  • Faster loan processing: From an estimated TAT (Turn Around Time) of two weeks; your facility can be approved within 72 hours.
  • Paperless loan application: There will be no need for the applicant to provide physical copies of required documentation as the documents are scanned on the spot.
  • You have the power to track your facility loan application process: receive notifications at every stage of your loan applications and during loan collection process.

What is Real Cash?

Real Cash loan product (“Real money when you need it-Fast!)” is the loan for the business person who wants a quick loan to take advantage of business opportunities, meet working capital needs and business emergencies

What are the benefits of Real Cash?

The Real Cash Loan Product (“Real money when you need it– Fast!”) offers the following benefits:

  • Quick loan disbursement so you will not miss the business opportunity;
  • For new customers the only security is your car which will be comprehensively insured to protect you against any  losses.
  • For repeat customers you will not need additional security, you will ride on already existing security be it land or motor vehicle.
  • Flexible loan repayment terms of up to 6 months.
  • Competitive pricing with no hidden charges.

Get in touch:

Send us feedback

Please use this form to tell us:

  • In case things change for you
  • How we are doing
  • Your needs

You can also contact us:

Monday to Friday, 8am to 5pm and Saturdays, 8am to 1pm

Branch Locator

P.O. Box: 27153-00100 Nairobi

info@realpeople.co.ke